Service Department Guide

If you think your SF Marketing product has a problem, please do everything you can to confirm that it actually is defective before calling us or returning it for service. Doing so may save you the cost and inconvenience of shipping your functioning product on a "no fault found" round trip to our Service department. Of all items returned for service, almost 25% end up coded "NFF", or "No Fault Found" - this usually indicates that the problem lay elsewhere in your system, or that the product was returned without the problem being properly documented. Please take the time to double check and document your problem.

Service for SF Marketing products is available from the dealer you purchased the product from as well as from any of our authorized warranty depots or directly from SF Marketing in Montreal. If your SF Marketing product requires Service from SF Marketing's Service department, please follow these instructions

First, review the troubleshooting suggestions in your owner's manual.

Then, call our Service department at 1-800-363-8855 between 9:00AM and 5:00PM EST to explain your problem and request an RA number (Return Authorization Number). Have your serial number ready. You must have an RA number before you return any products to SF Marketing for service.

Finally, pack the product in its original package, including packing corners. This is very important as it is extremely likely that your equipment will be damaged if it is not properly packed and protected. SF Marketing cannot be responsible for damage that can occur due to insufficient packaging and most freight companies will not allow damage claims on improperly packed goods - even if you buy insurance. Also, ensure that items (like turntables) that have heavy components that are not permanently attached (like platters) are properly disassembled and the parts are secured.

Include a legible note stating your name, shipping address, daytime phone number, RA number and a detailed description of the problem, including how we might duplicate it. A copy of your bill of sale or invoice would help us expedite your repair and determine warranty status.

Write the RA number in BIG PRINT on the top of your box, or clearly on your shipping waybill.

Ship the product to us, freight prepaid - we suggest insurance for all forms of transport. Ship to this address:

SF Marketing Inc.
325, boul. Bouchard
Dorval, Quebec H9S 1A9

We'll try to fix your product within three business days, however it's a good idea to ask our service department for current turnaround times when you call for your RA number. If your product is repaired under warranty, we normally ship it back to you prepaid, via Purolator ground. All repairs are normally handled on a first in- first out basis, so if you require rush service, please discuss it when you call to obtain your RA number.